WorldMark Palm Springs

Great service and close to many restaurants as well as a liquor/small grocery store directly across the street. Very clean facility with nice pool and hot tub. Friendly and helpful staff. Onsite self-service store for quick microwave meals and toiletries. Ten minute taxi ride from airport. Very clean rooms and comfortable beds.

Room 215. This morning as my wife was making the bed she noticed a bug, she smashed it really hard so she or I couldn’t identify it but noticed it was filled with blood. She took it to the front desk and the manager said it was probably a bed bug. He asked her if she wanted another room and she said she would go back up and ask me. She came upstairs and asked me and I said yes let’s move. We were told it would be about 1.5 to 2 hours for another room. When she started packing up the bedroom she noticed another bug and yelled for a paper towel, this time she didn’t smash it as hard but the blood squirted out and we looked at it and compared it to an internet picture and this time we were sure it was a bed bug!!!! She quickly called the front desk and spoke to the manager and said we DID NOT WANT ANOTHER ROOM!!! We asked for our points back and $$ back. The manager was nice and apologetic gave us our points and money back. He said he called pest control to take care of the room BUT I am just worried that our room may not be the only room as well as we left early are they going to really have pest control come and spray AND if they do spray what are they going to do with that mattress??? I hope nobody else has to go through what we did. It totally gave us the willies. We drove back to Arizona with our vacation cut short. We went online and had Amazon deliver us bed bug spray so when we got home we could spray our car, our shoes, our suitcase, and washed ALL of our clothes in hot water hoping we DID NOT have any hitch hikers .

My mother in-law and I booked 2 suites MONTHS ago. I am a member and my mother in-law paid cash. There were 3 adults in their 70s in our party, one just recently had knee surgery and I am handicap. I clearly and constantly spoke with your receptionists and stressed the importance of us having ground floor suites, and to be near the pool. Every time I was assured our needs would be accommodated since they were logging my request on your computer sysy. I called around 9am on 9-16-23 and was told that our suites were available and that we could check-in early. We drove for 2 hours. On our arrival we were informed that our suites had mysteriously been given away. This infuriated us and we felt let down. We paid good money and spent a lot of time on the phone making sure you understood our needs. To top it off my co-owner and I didn't qualify for the $150 Visa or 2000 credits after I clearly informed your staff that only she would attend the presentation.

I've been a WM owner for 2 decades and this was the most disappointing stay. Room was very run down and not at all what I am accustomed to with WM: there was a damp/sweet/musty smell in our unit, a bowl of mashed potatoes was left in the fridge from prior occupants, kitchen and bath cabinets were in very poor condition inside and out, one screen door to patio was very difficult to open, tracks of the sliding door were broken, patio had a long built in planter that looked like the plants had been removed 15 years ago but the holes for them were still there (very strange), garbage in the hall piled up for days before being removed, washing machine broke and flooded entire bathroom. Saving grace was staff and location - staff took care of most everything they could when we brought things up, including sending ozonator into room to remove most of the smell. Be aware, units do NOT have A/C - only swamp coolers that do not work when the temps outside are lower than those inside - but we couldn't open doors at night because of all the road noise and helicopters landing at the hospital across the street. They need to update this location desperately!!